Make Calls To Support New Yorkers

Share Vital Resources with NYC Veterans

Provide important resources and services through one-on-one phone calls to veterans in partnership with the New York City Department of Veterans' Services.

About Mission Vetcheck

The transition into civilian life can be highly challenging for veterans. Studies show 44-72% of veterans experience high stress in military-civilian transition, and half may not access resources post-service. The phone calls you will make help to connect, mobilize, and empower thousands of NYC veterans to lead healthy, purpose-driven lives.  Most city agencies and non-profits do not have the manpower for such scaled outreach. 


Program details:
  • The project occurs virtually! You should be in a private, quiet location while making calls.
  • Each project is 2 hours long, and follows a specific cadence:
  • You will sign on to a Microsoft Teams Meeting with a Team Leader and 20 other volunteers.
  • You will break out into your CallHub sessions to place calls for 1 hour 30 mins. Afterward, you will return to the Microsoft Teams meeting to debrief with the Team Leader and volunteers.
What you will need:
  • Access to a computer with video capability, a headset, keyboard, and a Chrome web browser. 
How to register:
  • If you're not a New York Cares volunteer: Register on our website. Then complete a short, self-guided online orientation. 
  • If you are a New York Cares volunteer: Express interest in phone banking.
  • Complete a 3-hour self-guided training - includes videos on 15 Things Veterans Want You to Know, The Basics of Military Culture, Communicating with Veterans, and more!
  • Complete an online background check.
  • Sign a confidentiality waiver.
  • Attend a live 2-hour Q&A to ask questions about the program and to meet fellow volunteers. You will receive a link to sign up for available shifts at the Q&A!
NYC Department of Veterans' Services logo

A collaboration between the NYC Department of Veterans’ Services, and New York Cares, Mission Vet Check provides veterans with information about how to access vital public services, including free meals, housing, and mental health resources.

"I have learned so much being a part of this project. I have encountered several veterans whose lives have been fundamentally changed due to the services provided through the Department of Veterans Services. Through the intervention of DVS, they entered into the shelter system and now have found permanent housing for themselves and their families, job training and upcoming job placement."